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Shipping Policy

Business name: Zenrg
ABN: 39 469 115 793
Effective date: 20 October 2025

Zenrg (“we”, “us”, “our”) takes care to ensure every order is packed with attention and delivered safely within our local service area.

1. Local Delivery Only

We currently offer local delivery only to customers within our designated delivery area surrounding Montrose, VIC.
If you are outside our local delivery zone, please contact us before ordering to confirm if delivery can be arranged.

2. Processing Times

All orders are processed within 2–4 business days of payment being received. You will receive a confirmation message once your order is out for delivery.

3. Delivery Schedule

Local deliveries are made on designated delivery days or as arranged at checkout.
Please ensure someone is available to receive your order, or leave clear instructions for safe drop-off.

4. Delivery Fees

Delivery fees are calculated at checkout based on your postcode. Free delivery may be offered for certain suburbs or during promotional periods.

5. Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us at zenrg@outlook.com.au within 48 hours of delivery.
We require photo evidence of any damage so we can assess and resolve the issue promptly.

6. Address Accuracy

Please ensure your delivery details are correct when placing your order. Zenrg is not responsible for deliveries made to an incorrect address provided by the customer.


Contact:

Zenrg

Email: zenrg@outlook.com.au

Location: Montrose, VIC

Website: zenrg.com.au

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